The ‘No Ripped Seams and Torn Crotches’ Guarantee
Our jeans are so stretchy our stitching is so strong that we're offering a Lifetime Warranty against ripped seams and torn crotches as well as manufacturing defects. If your jeans rip at the seams, shoot us an email at firstname.lastname@example.org and we will either repair them or replace them depending on the situation. We're all about the environment here at Boulder Denim so we prefer to repair whenever possible.
Please note: Our warranty covers the stitching only and does not cover wear and tear.
For example: if the denim were to wear though the knee. We recommend patching it up so you can keep on sending!
The Sizing Guarantee
We free size exchanges for each jean order. If the jeans don't fit, please keep the original box and clear plastic bag that the jeans came in. Email us at email@example.com and we will take send you a pre-paid shipping label that you can us to ship us back the jeans. After we receive and inspect the jeans, we will send you your new size and notify you by email. Please note: we can’t accept back jeans that we can’t resell.
Please note: We only offer size exchanges to our Canadian and US customers. If you live outside of Canada or the US, you must pay for the return shipping back to us and we will charge you for the shipment of the new pair. Unfortunately, some International shipping costs us more than the value jeans so this is our only option. Please reach out to us at firstname.lastname@example.org for any additional questions or concerns.
The ‘100% Happy Customers’ Guarantee
We pride ourselves in making sure everyone of our customers is happy. Please don’t hesitate to reach out to us at email@example.com and we’ll do our best to make things right.